
TERMS & CONDITIONS
Effective Date: 07.07.2025
Business Name: Tru°North
Website: www.tru-northstudios.com
Email: dean@tru-northstudios.com
By accessing this website, purchasing products, or booking services with Tru°North, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase or booking.
1. Overview
Tru°North provides photography services, creative content creation, digital products (such as presets and downloadable resources), physical goods (such as prints), and in-person or virtual workshops and consultations. These Terms govern your use of our website and all transactions made with us.
2. Digital Products
All digital products (including presets, downloads, e-books, templates, and digital guides) are delivered electronically.
No refunds are available once a download has started, unless the product is faulty or not as described.
Digital files are licensed for personal or individual commercial use only unless otherwise stated.
You may not redistribute, resell, or modify these products for resale.
For more information, see our Returns & Refunds Policy.
3. Physical Products
Physical products, such as printed photographs or merchandise, are made to order.
We do not accept returns for custom, personalised, or made-to-order items, unless damaged or faulty.
Any damage in transit must be reported within 14 days of delivery.
The customer is responsible for return shipping unless the product is faulty.
4. Photography Services & Workshops
Bookings for workshops, 1:1 sessions, or consultations are confirmed once full payment is received.
Cancellations: Full refund with 7 days’ notice; within 7 days, no refund is guaranteed.
Rescheduling: You may reschedule a session with at least 48 hours' notice, subject to availability.
Tru°North reserves the right to reschedule or cancel sessions due to unforeseen circumstances (you will be refunded or offered a new date).
By booking, you agree to allow Tru°North to use behind-the-scenes content for promotional purposes, unless otherwise agreed.
5. Payment Terms
All prices are in GBP (£) unless otherwise stated.
Payment is due in full at the time of booking or purchase unless a payment plan is arranged.
Tru°North uses secure third-party processors (e.g., Stripe, PayPal) and does not store your payment information.
6. Copyright & Intellectual Property
All images, designs, downloads, and written content on this site are the intellectual property of Tru°North unless otherwise credited.
You may not use, reproduce, or distribute any content from this site or from our work without prior written permission.
Client images may be used by Tru°North for portfolio and promotional purposes, unless explicitly opted out in writing.
7. Liability
While we take all reasonable care, Tru°North is not liable for:
Loss or damage arising from events outside our control
Technical failures that prevent file downloads or online access
Personal injury, loss, or damage during in-person sessions (unless caused by negligence)
8. Dispute Resolution
We aim to resolve disputes fairly and quickly. Please contact us first at dean@tru-northstudios.com with any concerns.
If a resolution cannot be reached informally, the matter will be governed by the laws of Northern Ireland (UK) and settled in the relevant courts.
9. Changes to These Terms
Tru°North reserves the right to update these Terms at any time. Any changes will be posted on this page with a revised effective date.
If you have any questions about these Terms & Conditions, please contact us at:
📧 dean@tru-northstudios.com
🌐 www.tru-northstudios.com