Effective Date: 07.07.2025
Business Name: Tru°North
Website: www.tru-northstudios.com
Email: dean@tru-northstudios.com

By accessing this website, purchasing products, or booking services with Tru°North, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any purchase or booking.

1. Overview

Tru°North provides photography services, creative content creation, digital products (such as presets and downloadable resources), physical goods (such as prints), and in-person or virtual workshops and consultations. These Terms govern your use of our website and all transactions made with us.

2. Digital Products

All digital products (including presets, downloads, e-books, templates, and digital guides) are delivered electronically.

• No refunds are available once a download has started, unless the product is faulty or not as described.

• Digital files are licensed for personal or individual commercial use only unless otherwise stated.

• You may not redistribute, resell, or modify these products for resale.

For more information, see our Returns & Refunds Policy.

3. Physical Products

Physical products, such as printed photographs or merchandise, are made to order.

• We do not accept returns for custom, personalised, or made-to-order items, unless damaged or faulty.

• Any damage in transit must be reported within 14 days of delivery.

• The customer is responsible for return shipping unless the product is faulty.

4. Photography Services & Workshops

Bookings for workshops, 1:1 sessions, or consultations are confirmed once full payment is received.

• Cancellations: Full refund with 7 days’ notice; within 7 days, no refund is guaranteed.

• Rescheduling: You may reschedule a session with at least 48 hours' notice, subject to availability.

• Tru°North reserves the right to reschedule or cancel sessions due to unforeseen circumstances (you will be refunded or offered a new date).

• By booking, you agree to allow Tru°North to use behind-the-scenes content for promotional purposes, unless otherwise agreed.

5. Payment Terms

• All prices are in GBP (£) unless otherwise stated.

• Payment is due in full at the time of booking or purchase unless a payment plan is arranged.

• Tru°North uses secure third-party processors (e.g., Stripe, PayPal) and does not store your payment information.

6. Copyright & Intellectual Property

All images, designs, downloads, and written content on this site are the intellectual property of Tru°North unless otherwise credited.

• You may not use, reproduce, or distribute any content from this site or from our work without prior written permission.

• Client images may be used by Tru°North for portfolio and promotional purposes, unless explicitly opted out in writing.

7. Liability

While we take all reasonable care, Tru°North is not liable for:

• Loss or damage arising from events outside our control

• Technical failures that prevent file downloads or online access

• Personal injury, loss, or damage during in-person sessions (unless caused by negligence)

8. Dispute Resolution

We aim to resolve disputes fairly and quickly. Please contact us first at dean@tru-northstudios.com with any concerns.

If a resolution cannot be reached informally, the matter will be governed by the laws of Northern Ireland (UK) and settled in the relevant courts.

9. Changes to These Terms

Tru°North reserves the right to update these Terms at any time. Any changes will be posted on this page with a revised effective date.

If you have any questions about these Terms & Conditions, please contact us at:
📧 dean@tru-northstudios.com
🌐 www.tru-northstudios.com