Due to the nature of digital products, all sales are final. Once a digital file has been purchased and delivered (via download or access), we cannot offer refunds, exchanges, or returns.
Under UK and EU consumer protection law, digital content is non-refundable once the download or access has begun, unless the product is faulty or not as described.
By purchasing a digital product from Tru°North, you agree to waive your right to a 14-day cancellation period under the Consumer Contracts Regulations, as delivery is immediate and irrevocable.
If you experience any issues accessing your files, or believe the product is faulty, please contact us at dean@tru-northstudios.com and we’ll be happy to assist.